Registration from 10:00; Conference 10:30
Moderator: Ken McLeod, Director of Industry Affairs, Advantage Travel Partnership
Advantage Welcome & Introduction
With many new legislative changes and compliance requirements looming, our expert speakers will guide us through the facts of the matter, providing understanding and actionable insights into important areas such as the General Data Protection Regulation (GDPR), Payment Card Industry compliance (PCI), and the second Payment Service Directive (PSD2).
Speakers: Jo Kolatsis, Partner - Head of Aviation and Travel, Hill Dickinson LLP | Ross Cooper, TMC Business Development Manager, Barclaycard
Keynote: Man & Machine - Three Dimensions of Change
Through an interactive combination of presentations and workshops, we explore how the evolving technology landscape will impact business travel, and the 3 dimensions of change TMCs will need to consider to respond.
Speaker: Simon Ferguson, Vice President & Managing Director Northern Europe, Travelport
Bringing together the leadership voices of Advantage, GTMC and ITM to share their views on the need to unite organisations and ensure the collective voice is heard on the growing number of challenges facing our industry.
Speakers: Julia Lo Bue-Said, Managing Director, Advantage Travel Partnership | Adrian Parkes, CEO, GTMC | Scott Davies, CEO, Institute of Travel Management
In the Hot Seat
Advantage members share successes and best practices from their own businesses as they take to the Hot Seat! We will explore each of their specialist subjects such as Investing in Future Talent of our Industry, Change Management and Incentivisation, in a round of questioning delivered by The Business Travel Magazine.
Moderator: Andy Hoskins, Editor, The Business Travel Magazine
Speakers: Mick Gibbs, Chairman & CEO, Norad Travel Group | Jo Cowling, Hotel Product Manager, Key Travel | Suzanne Horner, CEO, Gray Dawes Group
Keynote : Service Excellence
How do you get the best out of your people? We hear from Linda Moir as she draws upon her insights and experiences from previous roles as Virgin Atlantic’s Director of In-flight Services, and more recently, leading the frontline team at the London Olympic and Paralympic Games. She will explore the theme of employee engagement and its relationship with customer experience, highlighting some key lessons businesses can adopt during times of cost cutting and margins being challenged.
Speaker: Linda Moir, Putney Red
Followed by Networking Drinks from 17:00